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GENERAL
INFORMATION
Notices
concerning the Post are notified on the Notice Board of Post Office.
Enquiry relating to
postal
business can be made from the enquiry counter/Postmaster during the
working hours of the
Post
Office. Where enquiry telephone is provided, enquiry may be made on
telephone.
SUGGESTIONS
AND COMPLAINTS BOOK
This
book is available at all Post Offices for recording by any member of
public.
ADDRESSING OF COMPLAINT
Complaint
should be addressed to the Divisional Superintendent of Post Offices,
if relating to a
Post Office in the Division, and
to the Chief Postmaster/ Senior Postmaster, if relating to his
Office. Complaint can also be sent to
the Postmaster-General in case the complainant is not
satisfied
with the response at the lower
level, or otherwise also.
Transmission
of
Complaint
Complaint
against service including reminder on complaint can be tendered
open/in open cover, for free transmission,
at any Post Office.
Period
for Preferring Complaint
Complaint
should be preferred within the period shown below:
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SERVICE |
PERIOD |
-
Money Order /Value
Payable Money Order
|
-
Loss
/ Damage to Registered / Insured article, in case
of compensation / claim
|
-
Other complaint
relating to inland post
|
-
Refund of telegraph
charge on Telegraph Money Order
|
-
Miscarriage / Loss /
Destruction of Postal Order
|
-
Value-Payable
Article
|
-
Speed Post Article
|
|
-
Twelve Months from
the date of booking. (two years in case of MO
issued at Field Post Office)
|
-
Three months from
the date of posting
|
-
Six months from the
date of incident
|
-
Two months from the
date of booking
|
-
Twelve months from
the last day of the month of issue
|
-
Six months from the
date of posting
|
-
Three months from
the date of posting
|
|
|
Particulars
to be given in Complaint
For proper investigation,
full information should be given in the complaint, along with
documents as indicated below, besides the full name and
address of the complainant.
-
Loss
or delay to unregistered mail
|
|
Time
and date of posting
Letter Box in which posted
Name and full address of addressee and sender
Name and particulars of person who posted the
article
*Wrapper
/ Cover of the article in case of delay
. |
-
Loss
of Contents
|
|
Particulars
of missing contents (if known)
*
Wrapper / Cover of
the article
. |
-
Over
charge
|
|
*
Wrapper / Cover,
without opening the article
.
|
-
Loss
/ Miscarriage / Destruction of Postal Order
|
|
*
Counterfoil. If not
available, serial number of the Order, Office of
issue, and date of purchase
. |
-
Article(s)
for which receipts is granted
|
|
Name
and address of the addressee, number and date
and Office of booking and destination
Amount in respect of Money Order /VP and insured
*
Receipt / Copy of
receipt issued by Post Office |
|
|
|
|
|
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* Where
applicable
.
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LEGAL
RESPONSIBILITY
Post Office is not liable for
loss, mis-delivery or delay of, or damage to, any postal
article in course of transmission by Post except as expressly
stated for the respective service.
.
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