UNDELIVERABLE MAIL

Mail not delivered for want of address, is re-directed to the sender if that address is there on the article. Otherwise, it is sent to the Returned Letter Office.

When mail is not deliverable as addressee is not known, or not found at the address, or had left without intimating new address, it is kept in deposit in the Post Office for seven days, and then returned to sender if the sender's address is available on the article; others will go the Returned Letter Office. If it was already a redirected article, it will not be so kept, but forwarded as above.

Mail not delivered, as addressee:

1. refused,

2. omitted to take delivery even after notice from the Post Office,

3. left India without giving instruction to the Post Office,

4. is dead and there is no proper claimant,

is forwarded to sender without detention, if sender's address is available; otherwise, to Returned Letter Office.

MAIL ADDRESSED TO DECEASED PERSON

Ordinary mail, and registered article not having contents of intrinsic value, addressed to a deceased person, are ordinarily delivered to a near relative if there is no dispute. In all other cases, application for the article will be decided by the Postmaster-General.

FINAL DISPOSAL OF MAIL

In the Returned Letter Office, efforts are made to locate the correct address of the addressee, and if located, mail is forwarded to the addressee.

When the address of the addressee cannot be located, efforts are made to locate the address of the sender by opening  the letter.  If located, mail is returned to sender.

Mail which cannot be delivered either to the addressee or to the sender is disposed of, after detention for the prescribed period.