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indiapost.gov.in
 

GENERAL INFORMATION

Notices concerning the Post are notified on the Notice Board of Post Office. Enquiry relating to 

postal business can be made from the enquiry counter/Postmaster during the working hours of the 

Post Office. Where enquiry telephone is provided, enquiry may be made on telephone.    

 

SUGGESTIONS AND COMPLAINTS BOOK

                

This book is available at all Post Offices for recording by any member of public.

 

ADDRESSING OF COMPLAINT

         

Complaint should be addressed to the Divisional Superintendent of Post Offices, if relating to a 

Post Office in the Division, and to the Chief Postmaster/ Senior Postmaster, if relating to his 

Office. Complaint can also be sent to the Postmaster-General in case the complainant is not 

satisfied with the response at the lower level, or otherwise also.

 

Transmission of Complaint 

Complaint against service including reminder on complaint can be tendered open/in open cover, for free  transmission, at any Post Office.

 

Period for Preferring Complaint

 

Complaint should be preferred within the period shown below:

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SERVICE 

PERIOD

  1. Money Order /Value Payable Money Order

  1. Loss / Damage to Registered / Insured article, in case of compensation / claim

  1. Other complaint relating to inland post 

  1. Refund of telegraph charge on Telegraph Money Order

  1. Miscarriage / Loss / Destruction of Postal Order

  1. Value-Payable Article

  1. Speed Post Article

  1. Twelve Months from the date of booking. (two years in case of MO issued at Field Post Office)

  1. Three months from the date of posting

  1. Six months from the date of incident 

  1. Two months from the date of booking

  1. Twelve months from the last day of the month of issue

  1. Six months from the date of posting

  1. Three months from the date of posting

 

Particulars to be given in Complaint

For proper investigation, full information should be given in the complaint, along with documents as indicated below, besides the full name and address of the complainant.

  1. Loss or delay to unregistered mail

 

Time and date of posting
Letter Box in which posted
Name and full address of addressee and sender
Name and particulars of person who posted the article
*Wrapper / Cover of the article in case of delay
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  1. Loss of Contents

 

Particulars of missing contents (if known)
* Wrapper / Cover of the article
.

  1. Over charge 

 

* Wrapper / Cover, without opening the article
.

  1. Loss / Miscarriage / Destruction of Postal Order

 

* Counterfoil. If not available, serial number of the Order, Office of issue, and date of purchase
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  1. Article(s) for which receipts is granted

 

Name and address of the addressee, number and date and Office of booking and destination
Amount in respect of Money Order /VP and insured
* Receipt / Copy of receipt issued by Post Office

 

* Where applicable

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LEGAL RESPONSIBILITY 

Post Office is not liable for loss, mis-delivery or delay of, or damage to,  any postal article in course of transmission by Post except as expressly  stated for the respective service.


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Copyright© 2000-2005. All Rights Reserved, Mumbai GPO-400001